NOTICE: Sleep Huggers Inc will be closed from Wednesday, March 24th until Wednesday, April 14th. Orders can be placed during this time, but there will be no one available to answer phone calls, reply to emails or ship orders. All orders placed during this period will be shipped upon our re-opening on Thursday April 15, 2010. For information on our return policy during this time, please click here. All email correspondence and phone messages will be dealt with starting Thursday, April 15th. We apologize for any inconvenience this may cause but thank you for your understanding. We look forward to serving you again upon our re-opening on April 15th. Sleep Huggers Inc.

Proudly Made in Canada

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Free Shipping on orders over $150

modern sleep sacks for today's baby and toddler

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Canadian Retailers shipping returns/ exchanges FAQ

contact us:

  • By Email:      info@sleephuggers.com
  • Via Telephone: (780) 462-2351
  • Via Fax: (780) 462-2051
  • Mailing Address:
    Sleep Huggers Inc.
    #200, 8435 McIntyre Road
    Edmonton, Alberta
    Canada T6E 6G3

         

Canadian Retailers: We advise you to call ahead to make sure the Sleep Hugger you're interested in is in stock.
Snug As Bug Inc. 3022 Dundas St., West  Toronto, ONT (416) 534-6881
Planet Kid 87 Roncesvalles Ave, Toronto, ONT    www.planetkid.ca (416) 537-9233
Chiquita Baby 474 Hazeldean Rd/castlefrank, Kanata, ONT (613) 831-8600
Sweet Cheeks 3481 Falconbridge Hwy., Garson, ONT (705) 693-3993
Monkey Business Kids Boutique 11947 - 224th Street, Maple Ridge, BC (604) 476-9345
All Natural Baby Lacombe, AB (403) 782-5006
Bump and Beyond Ste 102, 58 Kenmount Road, St. John's, NL (709)689-4268
Tiny Gem www.tinygem.ca  (online store)  
SugarBaby Inc. www.sugarbabyinc.com (online store) (780) 756-9996
Baby Grins www.babygrins.ca (online store) 1-866-970-2229

►►►  Interested in selling Sleep Huggers®? Contact us at wholesale@sleephuggers.com for more info.

shipping:
  • Our shipping charges are calculated on a flat fee per order, not per item.
  • Delivery times are indicated in business days and do not include statutory holidays and weekends.
  • Delivery times indicated are for major centers. Delivery addresses outside of major centers may take longer.
  • You must place a separate order for every destination you are sending to.
  • Orders may be left on your doorstep if you are not home, unless you instruct us otherwise. Your other options are to have your package delivered to your place of business or to your local post office.
  • Please allow 1-2 business days for processing orders in addition to delivery times given.
  • All orders are shipped via Canada Post/USPS.
  • International shipment, please contact us at info@sleephuggers.com for shipping prices.
  • Your order may be subject to duty and taxes. Sleep Huggers, Inc. is not responsible for any duty or taxes owing on such packages and can not accept responsibility for the payment of such. To find out more information on your country's customs policies please contact your nearest customs office or contact us at 1-877-462-2351. However, please note that shipments destined for the USA, shipped via Canada Post/USPS, and valued under $250 should not incur any duty charges.
  • For orders that qualify for free shipping, shipping costs will be deducted from refund total if items are returned to us.
  • Military addresses - Delivery times are not applicable and can vary up to 40 days.
  • Please note: During our closure period from Wednesday, March 24th until Thursday April 15th we will not be shipping any orders. Orders placed during this time will be shipped upon our return April 15th, 2010.

Shipping Within Canada:

Service Delivery Time Tracking # Price
Expedited 4-7 business days yes $11.95CDN
free on orders over $150
Xpress Post 1-3 business days yes $22.95CDN

Shipping To The USA:

Service Delivery Time Tracking # Price
Airmail 4-10 business days* no $11.95USD
free on orders over $150
Expedited 10-14 business days delivery # only $14.95USD
Xpress Post 3-6 business days yes $22.95USD

* Estimate only. This shipping method can, in rare circumstances, take up to 4 weeks for delivery.

returns/exchanges - CLICK HERE  to download Return Merchandise Authorization form

Please note: If you wish to return your order during our closure period, from March 24th until April 14th, you will be given an extension on the 30 day returns policy. Your RMA# will be sent to you upon our return on Thursday, April 15th.

Please note that you must contact us within 30 days of receiving your order if you require a refund or exchange.  Please email us at returns@sleephuggers.com   to obtain your returned merchandise authorization# (RMA).  We can not accept returned merchandise without RMA#. All merchandise must be unworn and in its original packaging with original tags attached. 

 

  • Exchange only on Clearance items.

  • Orders that qualified for, and were shipped using, FREE SHIPPING will have the shipping amount deducted from their refund total.

  • Items returned in less-than resalable condition will be charged between 20-40% restocking fee. This includes, but is not limited to, animal hair, bodily fluids, stains, dirt or damage of any sort.

  • Please ship your returned item to:     Sleep Huggers Inc. 8435 McIntyre Road, Edmonton, Alberta, CANADA T6E 6G3

 

For our USA customers:

It is important that you follow these directions to avoid any unnecessary delays in processing your return/exchange.

  • Please return merchandise via USPS (United States Postal Service) regular Airmail service.  Do not use a courier or Express Shipping as we can not accept any duty or brokerage fees incurred on the returned item(s) and your package will be returned to you.

  • Label the outside of your package clearly with the RMA# you receive from us.

  • On your customs declaration form please indicate 'Canadian Goods Returning' and mark the value at $1.00.

For our Canadian Customers:

  • Return shipping can be done via any courier service or Canada Post.

  • Label the outside of your package clearly with the RMA# you receive from us.

For exchanges please follow the directions above and include, with your returned item, instructions on the item you would like to exchange for and the method of payment to cover any additional charges (i.e. shipping), if applicable.

We can not refund shipping charges, unless the error was ours.

 

FREQUENTLY ASKED QUESTIONS (FAQ):

There are so many sleep sacks on the market. What do I need to check for to make sure the sleep sack I choose is safe?

According to medical professionals, a safe sleep sack is one that meets the following criteria:

  • a fitted neck opening to ensure baby can not slip inside

  • be sleeveless with large arm openings to allow for proper air circulation throughout the sleep sack

  • does not have a hood

  • rated at a maximum of 4 togs

Are Sleep Huggers® sleep sacks safe?

Yes. When used correctly, a Sleep Huggers® sleep sack is potentially the safest form of bedding for your baby. By replacing all loose bedding in your baby’s crib, the Sleep Hugger helps you create the safest environment in which your baby can sleep.

Sleep Huggers® sleep sacks:

  • are designed with a fitted neck opening

  • are sleeveless to allow for proper air circulation

  • do not have a hood

  • are available in a variety of togs, from 0.5-3.0 togs.

How does a Sleep Huggers® sleep sack work?

A Sleep Huggers® sleep sack works like a wearable blanket. Simply dress your baby in normal sleepwear appropriate for the conditions in their nursery and place them securely inside their Sleep Hugger. Zip the sleep sack closed and place your baby in his/her crib. There is no need for additional bedding.

If your baby feels too cold or warm, simply adjust the level of sleepwear worn. You can check this by placing your hand on the back of baby’s neck or on their tummy. Hands and feet are poor indicators of body warmth as baby’s circulation is often not fully developed yet at an early age.

WARNING - NEVER USE A SLEEP SACK OR BABY SLEEPING BAG WITH A COMFORTER OR A DUVET. DOING SO MAY CAUSE YOUR BABY TO OVERHEAT.

When can I start using a Sleep Huggers® sleep sack on my baby?

You can start using a Sleep Huggers® sleep sack once your baby reaches 10lbs, usually around the 2nd or 3rd month, or when they’ve outgrown being swaddled. A sleep sack is a great next step to swaddling as it gives your baby a similar sense of security yet with more mobility. It is, however, very important to make sure baby’s head can not easily slip through the fitted neck opening.

Do not purchase a sleep sack that your baby can “grow into”. If the sleep sack is too large for your baby they could easily slip down inside.

What should my baby wear when using a Sleep Huggers® sleep sack?

Dress your baby the same way you would if using traditional blankets. Anything from a diaper shirt in warmer months to long sleeved sleepers/pajamas in cooler months work well.  Layering/adjusting baby’s sleep wear is how you’ll be able to keep your baby comfortable while using a sleep sack.

My Sleep Huggers® sleep sack feels very lightweight? Will my baby be warm enough?

Yes. Health professionals recommend sleep sacks be made of cotton and be lightweight to keep baby from overheating. A sleep sack keeps your baby warm both top and bottom so they don’t need to be as heavy as a normal blanket. The wonderful thing about the Sleep Huggers® sleep sack is that, by simply adjusting what your baby wears for sleepwear, you can use the same Sleep Hugger for most of the year.

What are Sleep Huggers® sleep sacks made of?

All Sleep Huggers® are made of 100% cotton fabric. We love using cotton because it is gentle on baby’s skin and allows it to breathe. Cotton also keeps your baby from becoming hot and sweaty, which can happen when using a sleep sack made of fleece. Sleep Huggers® rated at 2.0 Tog and higher contain a naturally fire-retardant, naturally hypo-allergenic polyester filler to help keep baby warm.

Where are Sleep Huggers® made?

We’re very proud to say that, when most companies are moving their manufacturing off-shore, we’ve recently moved our manufacturing back to Canada. Why you ask? Simple. We feel very strongly that we need to support the local economy and the workers that make our products. Now, we realize we’re only a small company and this won’t have any real effect on our economy, but it’s a matter of principle for us. This, however, has not come without some significant financial sacrifices on our part. Since our workers are paid a fair wage for their labor, we pay a fair price for our product. In order for us to stay competitive with similar products made off-shore, we had to change our focus to selling direct. This means that we (the manufacturer) sell direct to you (the customer) and you will not find us in many retail outlets.

This move, however, also offers some real advantages. First, our customers are able to buy a very well made product, made right here at home, at a very affordable price. Our Sleep Huggers® are truly the “work horse” that will help make your life a little easier. Durable and made to last, our sleep sacks are easy to care for and can often be passed down from child to child. Secondly, we’re able to offer you new products on a regular basis and replenish stock in a very short amount of time. There’s no waiting for the “slow boat from China” so to speak.

We hope, with your support, that we’ll be able to make this work and continue to have our sleep sacks made in Canada.

Do you add any chemicals to make the Sleep Huggers® sleep sacks fire-retardant?

No. We do not add any chemicals to our sleep sacks. We do not believe that using chemicals so closely in contact with baby’s skin is a safe practice and consider this a risk not worth taking.

All Sleep Huggers® rated 2.0 Tog and higher have been designed with naturally fire-retardant polyester filler inside the layers of 100% cotton fabric.

It should go without saying, but KEEP AWAY FROM FIRE.

What is a tog rating?

A tog rating is a warmth measurement. The higher the tog rating - the warmer the product. We find this to be an excellent system for describing how warm your Sleep Hugger will be. Remember, sleep sacks keep your baby warm both top and bottom and, therefore, will not feel as heavy as a normal blanket.

What tog rating is best for my baby?

We offer a choice of tog ratings to help keep your baby comfortable year round.

Tog rating

Description

1.0 tog

for milder temperatures/nurseries       (20-24°C/68-74°F)

3.0 tog

for cooler temperatures/nurseries        (15-20°C/59-68°F)

How do I take care of my Sleep Huggers® sleep sack?

We wouldn’t put our name on anything that was difficult to take care of. We’re moms too and this just wouldn’t work for us. It has to be easy. That’s why all of our Sleep Huggers® are machine washable and dryer safe. To extend the life of your sleep sack, close the zipper prior to washing.

Why are Sleep Huggers® sleep sacks so long in length?

Our sleep sacks have been specifically designed for the age ranges outlined for each size. As all Sleep Huggers® are made of 100% cotton, they will shrink with washing which has also been accounted for in the sizing. A proper fit lies more in the design of the neck opening then in the length of the sleep sack. Remember, at this age your baby will grow faster than at any other time in their life. The longer length of the Sleep Huggers® sleep sack is one of the reasons why they are such good value. You won't have to replace the sleep sack every few months just because your baby is growing.

Will my child be able to walk around with the sleep sack on?

Yes, but Sleep Huggers® are not designed of use outside of a crib/bed. Your little one will have no problem standing, sitting or even walking around in their crib with their Sleep Huggers® on. The great thing about this is they can move about effortlessly yet when they’re ready to lie back down, they will still be covered and warm. A sleep Huggers® sleep sack also works well at keeping little ones from climbing out of their crib. A reassuring thought at 2am!!

What makes a Sleep Hugger sleep sack so good?

  • Sleep Huggers® sleep sacks are made to last. Long after the cheaper version has worn out or fallen apart the Sleep Hugger will still be keeping your little one cozy and warm while sleeping. Wash after wash, a Sleep Hugger will stand up to the most active of babies and then can be handed on down to the next child.

  • We support our local community. Sleep Huggers® sleep sacks are made in Canada by people earning a fair wage for their hard work.

  • Sleep Huggers® are machine washable and dryer safe. We're moms too. No fussy products will work for us. Who has the time???

  • Sleep Huggers® are designed specifically for the North American climate.

Why do babies sleep better in a Sleep Huggers® sleep sack?

Traditional blankets often end up at the back of the crib, causing baby's body temperature to fluctuate and them to become cold and wakeup. A Sleep Huggers® sleep sack ensures your little one remain safely covered and warm, and at a constant body temp, regardless of how much they wiggle around, helping them (and you) to sleep better.

Why is it so important that my baby receives a good night’s sleep?

Not only is sleep vital for both the proper growth and development of your baby, but it is also very important for mom’s recovery and general well being.

Are there any discounts or coupons that I can take advantage of?

Yes, as a matter of fact, there are. Sign up for our newsletter, found on the home page, and you’ll automatically receive a discount code to be used towards your next purchase. This discount code will be emailed to your inbox. Then watch for our newsletter which will include more savings opportunities.

Where do you ship to?

We ship to both the USA and within Canada. For international orders, please contact us at info@sleephuggers.com for pricing.

How can I buy a Sleep Hugger?

You can purchase directly from us here at www.sleephuggers.com. We are the manufacturer, and thereby, can offer you exceptional prices and knowledgeable staff to answer your questions.

What methods of payment do you accept?

You can pay with Paypal, Visa, Mastercard and American Express.

How long after I place my order will my parcel ship?

Your order generally ships with 24-48 hours after it has been placed. We do not ship on Canadian statutory holiday and on weekends. Orders placed on those days will ship the next business day.

I have a question that has not been answered here, how can I contact you?

If you can’t find the answer to a question you have, please contact us at info@sleephuggers.com.

For more information, please contact Sleep Huggers Inc. at info@sleephuggers.com or visit our website at www.sleephuggers.com.

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