customer service

CUSTOMER SERVICE

By Email: info@sleephuggers.com
Via Telephone: (780) 462-2351
Order Line (toll free): 1-877-462-2351
Via Fax: (780) 462-2051
Snail Mail:

#200, 8435 McIntyre Road
Edmonton, Alberta
Canada T6E 6G3

Our shipping charges are calculated on a flat fee per order, not per item.
Delivery times are indicated in business days and do not include statutory holidays and weekends.
Delivery times indicated are for major centers. Delivery addresses outside of major centers may take longer.
You must place a separate order for every destination you are sending to.
Orders may be left on your doorstep if you are not home, unless you instruct us otherwise. Your other options are to have your package delivered to your place of business or to your local post office.
Please allow 1-2 business days for processing orders in addition to delivery times given.
All orders are shipped via Canada Post/USPS.
International shipment, please contact us at info@sleephuggers.com for shipping prices.
Your order may be subject to duty and taxes. Sleep Huggers, Inc. is not responsible for any duty or taxes owing on such packages and can not accept responsibility for the payment of such. To find out more information on your country's customs policies please contact your nearest customs office or contact us at 1-877-462-2351. However, please note that shipments destined for the USA, shipped via USPS, and valued under $200 should not incur any duty charges.
For orders that qualify for free shipping, shipping costs will be deducted from refund total if items are returned to us.

Shipping Within Canada:

Service	Delivery Time	Tracking #	Price
Regular	4-6 days	yes	$7.95CDN
Regular	4-6 days	yes	free on orders over $125
Express	1-3 days	yes	$17.00CDN

Shipping To The USA:

Service	Delivery Time	Tracking #	Price
Regular	7-14 days	no	$7.95USD
Regular	7-14 days	no	free on orders over $125
Special	6-12 days	yes	$10.95USD
Express	2-6 days	yes	$17.00USD

RETURN/EXCHANGE INFO - CLICK HERE to download Return Merchandise Authorization form

Please note that you must contact us within 30 days of receiving your order if you require a refund or exchange. You can reach us at info@sleephuggers.com or by phoning 1-877-462-2351 to obtain your returned merchandise authorization# (RMA). We can not accept returned merchandise without RMA#. All merchandise must be unworn and in its original packaging with original tags attached.

Exchange only on Clearance items.
Orders that qualified for, and were shipped using, FREE SHIPPING will have the shipping amount deducted from their refund total.

For our USA customers:

It is important that you follow these directions to avoid any unnecessary delays in processing your return/exchange.

Please return merchandise via USPS (United States Postal Service) regular Airmail service. Do not use a courier or Express Shipping as we can not accept any duty or brokerage fees incurred on the returned item(s) and your package will be returned to you.
Label the outside of your package clearly with the RMA# you receive from us.
On your customs declaration form please indicate 'Canadian Goods Returning' and mark the value at $1.00.

For our Canadian Customers:

Return shipping can be done via any courier service or Canada Post.
Label the outside of your package clearly with the RMA# you receive from us.

For exchanges please follow the directions above and include, with your returned item, instructions on the item you would like to exchange for and the method of payment to cover any additional charges (i.e. shipping), if applicable.

We can not refund shipping charges, unless the error was ours.